TheHotelbot
TheHotelbot is our proprietary AI hospitality operations platform — built around four integrated systems: AI Voice Concierge, WhatsApp & Messaging AI, Live Operations Dashboard, and PMS Integration Layer. Together, they handle guest communication, reservations, and operational coordination with full visibility for your team.
Operational intelligence,
built for hospitality.
TheHotelbot is our proprietary AI hospitality operations platform — not a general-purpose AI tool. It was built specifically for the operational reality of hotels, and it runs as four integrated systems working together:
- 01 AI Voice Concierge — multilingual voice AI that answers calls, handles reservations, and manages guest requests 24/7
- 02 WhatsApp & Messaging AI — in-stay guest communication, upselling, and service requests via WhatsApp and messaging channels
- 03 Live Operations Dashboard — real-time visibility across all guest interactions, department requests, and escalations
- 04 PMS Integration Layer — live, two-way connection to your property management system via official API
The platform deploys as part of our consulting engagements — configured, integrated, and monitored by our team. Your team receives training, a live dashboard, and 30 days of active monitoring from launch.
Request a Strategic ReviewAt a Glance
Average response time
Across all guest communication channels
Unanswered guest inquiries
Post-implementation, across all active deployments
Average resolution time
For in-stay service requests and guest needs
Time to live system
From signed engagement to fully operational deployment
Hear a guest inquiry
handled end to end.
Our voice system responds in the guest's language, handles reservations, answers property questions, and escalates to your team when needed — with the same standard as your best front desk agent. Every time.
Full visibility.
Every channel. In real time.
The operations centre gives your team complete visibility across every guest interaction, open request, and active channel — from a single interface. Not a report. Not a summary. Live operational intelligence.
Open the Live Dashboard
Calls, requests, reservations, and escalations — one interface, every channel. Your team sees exactly what the system sees and can intervene at any point.
Open Live DashboardWhat the platform handles
across every channel.
PMS Integration
Live, two-way connection via official API to leading PMS systems including Opera (Oracle Hospitality), Mews, Cloudbeds, Apaleo, and Protel. Integration scope and timeline are assessed during your strategic review.
Multilingual Voice AI
Responds in the guest's language without prompts or manual routing — with the professionalism and fluency of your best front desk agent, in any language, at any hour.
WhatsApp & Messaging
Guest communication via WhatsApp, email, and messaging platforms — all handled through the same unified system, with consistent standards and response times.
Full Operational Visibility
Every guest interaction logged and available in real time. Your team can see exactly what the system sees — and intervene, escalate, or override at any point.
Reservation Handling
New bookings, modifications, cancellations, and special requests — all handled intelligently, with real-time confirmation and direct synchronisation to your PMS.
Data-Informed Service
Performance reporting across all channels gives management the data to make informed decisions: interaction patterns, response times, escalation rates, and resolution data — all in one place.
Connected to your systems.
Transparent about how.
We integrate with your Property Management System through its official API — not direct database access. Here is exactly what that means in practice, so your team and your IT department have full clarity before anything goes live.
The AI queries your PMS to retrieve the data it needs to assist guests accurately and in real time.
- ·Room availability & rates
- ·Existing reservation details
- ·Guest profile & preferences
- ·Check-in / check-out dates
- ·Special requests already logged
The AI updates your PMS with guest interactions — keeping your records complete without any manual data entry.
- ·New reservations & modifications
- ·Special request notes & flags
- ·Department task assignments
- ·Guest interaction logs
- ·Upsell & service confirmations
What your PMS administrator needs to provide before integration begins.
- ·API credentials (read + write)
- ·No direct database access needed
- ·No admin panel credentials
- ·Standard API plan or above
- ·IT sign-off (we assist with docs)
Integration scope depends on your PMS version and API plan. We assess this in detail during your strategic review — before any commitment. Supported systems include Opera (Oracle Hospitality), Mews, Cloudbeds, Apaleo, and Protel. If your system is not listed, contact us and we will confirm compatibility.
From engagement
to live system.
Platform deployment is always managed by our team. We handle configuration, integration, training, and monitoring — so your team never carries the technical burden.
System Configuration
We configure the platform around your property — voice persona, language settings, service scope, FAQ structure, and escalation protocols. Everything reflects how your property actually operates, not a generic template.
PMS Integration
We connect the platform to your PMS via its official API — compatible with Opera (Oracle Hospitality), Mews, Cloudbeds, Apaleo, Protel, and others. The AI reads live availability and guest data, and writes reservations, notes, and service requests back — fully synchronised, no manual reconciliation required. Your IT team retains full control of access credentials.
Team Training & Handover
Before go-live, we train your team on the dashboard, escalation procedures, and operational protocols. Your team is confident and ready before the first guest interaction is handled by the system.
Live Monitoring & Optimisation
We monitor the system actively for the first 30 days. Performance is tracked against agreed benchmarks, and adjustments are made in real time. You have full visibility and access throughout.
Ready to see the
platform in your property?
Platform deployment begins with a strategic review of your property's operational requirements and existing systems. Let us assess where and how it fits.