Terms & Conditions

1. About The Stay Collection

The Stay Collection is a hospitality performance and operations consulting firm. These Terms and Conditions govern your use of our website at thestaycollection.com and your engagement with our services, including operational audits, training programmes, platform deployment, and related consulting services.

By accessing this website or enquiring about our services, you agree to be bound by these terms. If you do not agree, please do not use this website or submit any enquiries.

2. Services

The Stay Collection provides hospitality consulting and operational performance services, including but not limited to:

• Mystery audits and guest experience evaluations
• Operational and departmental performance audits
• Training and behavioural development programmes
• Service culture design and guest experience strategy
• Operational structure and brand development
• Platform deployment via TheHotelbot

All services are scoped individually and governed by a separate engagement agreement or statement of work agreed upon in writing between both parties. These Terms and Conditions apply in the absence of, or in addition to, any such specific agreement.

3. Website Use

This website is provided for informational purposes. You may use it to learn about our services, review our approach, and submit enquiries. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others.

You agree not to:

• Attempt to gain unauthorised access to any part of the website or its systems
• Use the website to distribute harmful, offensive, or misleading content
• Copy, reproduce, or distribute website content without written permission
• Use automated tools to scrape, index, or extract data from the website

4. Intellectual Property

All content on this website — including text, design, structure, graphics, and branding — is the intellectual property of The Stay Collection unless otherwise stated. No part of this website may be reproduced, distributed, or used commercially without our prior written consent.

All deliverables produced under a client engagement remain subject to the terms of the relevant engagement agreement, which will specify ownership, usage rights, and confidentiality obligations.

5. Confidentiality

Any information shared with The Stay Collection during an enquiry or engagement is treated as confidential. We do not share client information, property data, or operational details with third parties without explicit written consent.

Clients are similarly expected to treat any proprietary methodologies, frameworks, reports, or system documentation provided by The Stay Collection as confidential.

6. Contact Form and Communications

When you submit an enquiry via the contact form on this website, you consent to being contacted by The Stay Collection regarding your request. We will not use your contact information for unsolicited marketing or share it with third parties.

We aim to respond to all enquiries within one business day. Submission of an enquiry does not constitute an agreement or engagement of services.

7. Limitation of Liability

The information on this website is provided in good faith and for general informational purposes only. The Stay Collection makes no representations or warranties regarding the accuracy, completeness, or suitability of any information on the site.

To the fullest extent permitted by law, The Stay Collection shall not be liable for any direct, indirect, incidental, or consequential loss arising from the use of this website or reliance on its content.

Liability for services rendered is governed by the specific engagement agreement between The Stay Collection and the client.

8. Third-Party Links

This website may contain links to third-party services, including TheHotelbot operations dashboard. These are provided for convenience only. The Stay Collection is not responsible for the content, privacy practices, or availability of external websites.

9. Privacy

We respect your privacy. Information collected through this website is used solely to respond to enquiries and manage client relationships. We do not sell, trade, or transfer personal information to third parties.

By submitting an enquiry, you agree that your contact information may be retained in our records for the purpose of follow-up communication related to your enquiry.

10. Modifications

The Stay Collection reserves the right to update these Terms and Conditions at any time. Updates will be reflected on this page with a revised date. Continued use of the website following any changes constitutes acceptance of the updated terms.

11. Governing Law

These terms are governed by and construed in accordance with applicable law. Any disputes arising from these terms or the use of this website shall be subject to the exclusive jurisdiction of the relevant courts.

12. Contact

For any questions regarding these Terms and Conditions, please contact us through the contact page. We will respond within one business day.